TCPA & Regulatory Compliance
Telephone polling typically follows strict requirements at the national and state levels. Our workflows operate fully within the allowed behaviors by TCPA and other country-specific regulations.
Specifically, these are some of the ways in which we comply with TCPA in the US:
- Outbound calls are placed only to respondents for which there already exists express consent.
- For respondents that still require consent, our handoff flow uses a live call center to contact respondents, then receive consent before transferring calls to an AI voice agent.
- All calls begin with the required disclosures. If you are using your own call center in the handoff flow, you will be provided with a clear compliance checklist on the disclosures, and we will review and sign off on the script and language.
Data Policies
Expert Insights powers telephone surveys with AI interviewers for public opinion research teams. We protect respondents and your clients while delivering clean, auditable data.
- Collect only survey responses and operational metadata; never sell data; model training is opt-in.
- Encryption in transit and at rest with role-based access controls.
- Recording/transcript controls with optional PII redaction and configurable retention.
- Standards-ready outputs: AAPOR-style call dispositions, timestamps, consent logs, and auto-coded open-ends.
Have Compliance Questions?
Email our team: contact@expertinsights.ai.
We're committed to providing high quality services and operating in fully compliance of national and state regulations.
